Terms and Conditions of Sale
Our Companies Libra Rising Limited and WeSleep Limited are part of the Our Company Group. This page tells you information our legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
Please read these Terms carefully and make sure that you understand them before ordering any Products or Services from our site. Please note that before placing an order you will be asked to agree to these Terms. Please click on the button marked "Checkout" on the "Your cart" page if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time. Every time you wish to order Products and/or services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms of sales are only in the English language.
1.Information about us
1.1 We operate the website www.WeSleep.co.uk. We are Libra Rising Limited, a company registered in England and Wales under company number 09873574 and with our registered office at 85 Great Portland Street First Floor, London, England, W1W 7LT
2.Our products and services
2.1 The images of the Products and/or services on our site are for illustrative purposes only and the Products may therefore vary slightly from those images.
2.2 The packaging of the Products may vary from that shown in images on our site.
2.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.
3.How we use your personal information
a) supply you with the Products and/or services you have orderd from us;
b) process your payment for such Products and/or services; and
c) inform you about similar products and/or services that we provide, but you may stop receiving these at any time by contacting us.
4. If you are a business customer
This clause 4 only applies if you are a business.
4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products and/or services.
5. How the contract is formed between you and us
5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
5.3 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products and/or services have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.4 If we are unable to supply you with a Product and/or services you have ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.
6. Our right to vary these terms
6.1 We may revise these Terms from time to time in the following circumstances:
a. changes in relevant laws and regulatory requirements; or
b. changes in how we accept payment from you
c. as we consider to be necessary in light of current trading and/or the general business environment, whether locally, nationally or internationally.
6.2 Every time you order Products and/or services from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will give you notice of this by changing the relevant date at the top of this page.
7. Cancellation and returns
7.1 You have the right to cancel an order during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. If you cancel your order, we will try to stop it before the Product and/or service is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Product and/or service from being dispatched please return it to us at your own cost when you receive it. When we receive your return product and/or service, we will process your refund in accordance with these Terms. If you are a consumer, advice about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of damaged, used or altered products in any way. It also doesn’t apply for services which have been delivered or rendered, partially or in full.
7.3 Your right to cancel an order expires 30 days from the day after the day you receive the Product (if your order is for a single item); or the last Product (if your order is for multiple items).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
7.4 To cancel an order, please send us back the order confirmation or the dispatch confirmation as well as the Product and/or Service description and quantity, by email to info@LibraRisingLimited.com , ensuring to enclose the order number, order date of the product or service you are returning or have returned. You can also do so via our our Contact Us page. Alternatively you can sign the dispatch note that you will receive with the Products and return it to us along with the Products. You may wish to keep a copy of your cancellation notification for your own records. If you have received the Products, please then promptly return the Products to us (if you have not done so already) not later than 14 days after the day on which you let us know that you wish to cancel the order. The deadline is met if you send back the products before the period of 14 days has expired. Unless the Product is faulty or not as described you will be responsible for the direct cost of returning the Product to us. We will refund the price you paid for the Products in accordance with clause.
7.5.If you cancel your order we will:
a. refund you the price you paid for the Products and/or Services. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products and/or Services, if this has been caused by your handling of them other than what is necessary to establish the nature, characteristics and functioning of the Products. If we have inadvertently been charged for the direct cost of returning the Product to us (e.g. where you have elected to 'return to sender'), unless the Product is faulty or not as described we will deduct such direct cost from the refund you would otherwise have been entitled to; and
b. process the refund due to you as soon as possible and, in any case, within 14 days of: (i) if you have received the Product, the day your Product is received by us in accordance with clause 7.5 .
7.7 We will refund you on the payment method used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
8.1 Please note that timescales for delivery and delivery charges will vary depending on the delivery time offered by our chosen carrier, on the availability of the Products you have ordered and your address. Please allow for extra time for international deliveries.
8.2 We will use reasonable endeavours to fulfil your order by the estimated delivery date set out in the Dispatch Confirmation which will be within 30 days after the date of the Dispatch Confirmation unless the Products are pre-ordered or print on demand Products, in which case we will agree the relevant date with you. If we are unable to meet the estimated delivery date (where there is an Event or circumstances outside our control for example) we will contact you with a revised estimated delivery date.
8.3 Delivery will be completed when we deliver the Products to the address you gave us. WeSleep and Libra Rising Limited shall not be liable for delays or other disadvantages to the Customer, which result from an incorrect address being supplied at the time of order.
8.4 If no one is available at your address to accept the delivery, we will either leave you a note that the Products are being held securely by our carrier, in which case, please contact our carrier in the manner provided on the undelivered note to rearrange delivery, or the Products may be left by our carrier with a neighbour or elsewhere in a discreet and secure place which will be notified to you at the time of delivery.
8.5 If we are not able to deliver the whole of your order in a single batch due to operational circumstances or shortage of stock, we will deliver the order in installments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs.
8.6 The Products will be your responsibility until completion of the delivery.
8.7 You will own the Products only once we have received payment in full, including all applicable delivery and tax charges for the full order made by you.
9 International delivery
9.1 We deliver to foreign countries. However there are restrictions on some Products and/or Services for certain International Destinations, so we reserve the right not to honor an international order at our sole discretion. Please contact us in case of any doubt before ordering Products and/or services. We may charge additional fees for international shipping costs.
9.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
9.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
9.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
10 Price of products and delivery charges
10.1 The prices of the Products and/or Services will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the site. However if we discover an error in the price of Product(s) or Service(s) you ordered, please see clause 10.4 for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product includes VAT or an equivalent tax (if and where applicable) at the applicable current rate chargeable in the country of your assumed origin for the time being. However, if the rate of VAT or equivalent tax changes between the date of your order and the date of delivery, we will adjust the VAT or equivalent tax you pay, unless you have already paid for the Products and/or Services in full before the change takes effect.
10.4 It is always possible that, despite our reasonable efforts, some of the Products on our site may be
incorrectly priced. We will normally check prices as part of our dispatch procedures so that: where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
11 How to pay
11.1 You can only pay for Products and/or Services using a debit card or credit card. We accept the following cards:
• VISA debit / credit card
• MasterCard debit / credit card
11.2 Payment for the Products and/or Services is at the point of order.
12 Damaged or defective products
12.1 If you are a business customer and the Products delivered to you are damaged or defective or are not what you ordered or you receive the incorrect quantity, you must notify us within 10 days of the delivery in question. If you do not receive the Products ordered from us by the date of dispatch in the Dispatch Confirmation or thereafter within the timescales outlined, you must notify us within 40 days of the date of dispatch. If you fail to notify us in accordance with this clause, we will not be liable to you. Provided you have notified us of a problem within the timescales outlined, we may, at our option: replace or repair the Product in question; refund to you the amount you paid for the Product in question to the original payment method; or make good any shortage or non-delivery of the Products. Save as provided for by clause 12.2, this clause sets out our sole obligations to you in relation to any issues concerning the delivery or state of the Products.
12.2 If you are a consumer, we are under a legal duty to supply Products that are in conformity with these terms. If the Products delivered to you are not as described, fit for purpose or of satisfactory quality at the time of delivery your legal rights include an entitlement to the following:
• Within 30 days of delivery: you can get a refund.
• After 30 days: you may be entitled to a repair or replacement or, if either do not apply, then a prorated amount reimbursed to you.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
13 Our liability if you are a business customer
This clause 13 only applies if you are a business.
13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
13.2 Nothing in these Terms limits or excludes our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
d. defective products under the Consumer Protection Act 1987.
13.3 Subject to clause 13.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
13.4 Subject to clauses 13.2 and 13.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 150% of the price of the Products.
13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products and/or Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products and/or Services are suitable for your purposes.
14 Our liability if you are a consumer
This clause 14 only applies if you are a consumer.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
14.2 Unless otherwise expressly agreed by us, we only supply the Products and Services for personal, domestic or private use. You agree not to use the Product(s) or service(s) for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 Following the advice and instructions our Products and Services is the buyer’s, reader’s, participant or end user’s decision and responsibility. We are not liable for any errors or omissions. By using our products and services, and following related instructions and advice, the buyer, reader, end user or participant indemnifies us from any results or consequences, even if negative or harmful.
15 Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation delays we are not in control of, strikes, lockdowns, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16 Communications between us
16.1 When we refer, in these Terms, to "in writing", this means by e-mail.
16.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail at info@LibraRisingLimited.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 7, please see that clause for how to inform us of your cancellation.
16.3 If we have to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us in your order.
16.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
17 Other important terms
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased Product(s) or Service(s) as a gift, you may transfer the benefit of our warranty in clause 12 to the recipient of the gift without needing to ask our consent.
17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product and/or Service will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.
17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 These Terms are governed by English law. This means a Contract for the purchase of Products and/or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England will have non-exclusive jurisdiction to resolve any dispute between us. For the avoidance of doubt, the United Nations Convention on the International Sale of Goods 1980 (Vienna Convention) shall not apply.
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
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What data do we collect?
Our Company collects the following data:
Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Join our mailing list, make an enquiry, subscribe or register online or place an order for any of our products or services.
-Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
-Use or view our website via your browser’s cookies.
Our Company may also receive your data indirectly from the following sources:
Not applicable at the moment.
How will we use your data?
Our Company collects your data so that we can:
Process your order and manage your account.
Email you with updates and information, suggest special offers on other products and services we think you might like.
Only if you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.
This is not applicable at the moment
When Our Company processes your request for information, to join our mailing list , subscription request, product order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data at secure servers managed by Strikingly, Mailchimp and Private Email - all access is password protected and and securely protected at their respective physical locations. Please contact info@LibraRisingLimited.com for more details.
Our Company will keep your data while the Company sends communication unless you require us to delete it. Once this time period has expired, we will delete your data by permanent data deletion functionality on each server.
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
List organizations that will receive data: Not applicable at the moment
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please message us at info@LibrarisingLimited.com.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@LibraRisingLimited.com.
Or write to us: Libra Risling Limited 85 Great Portland Street , First Floor, London,
England, W1W 7LT
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There are a number of different types of cookies, however, our website uses:
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How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
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How to contact us
Email us at: info@LibraRisingLimited.com